Frequently Asked Questions
Everything you need to know about shopping with TUPF
What are your standard shipping times and costs?
We offer standard shipping across all regions, typically delivering within 3-7 business days. Shipping costs are calculated at checkout based on your location and order weight, with free shipping available on orders over $50.
What is the TUPF return policy?
We want you to love your purchase. If you are not satisfied, you can return most items in their original condition within 30 days of delivery for a full refund or exchange.
How can I track my order status?
Once your order has shipped, you will receive an email notification containing a unique tracking number and a link to our carrier's tracking portal.
Which payment methods do you accept?
TUPF accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the products on TUPF covered by a warranty?
Yes, many of our electronics and home goods come with a standard 1-year manufacturer warranty. Please check the specific product description page for detailed warranty information.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.